Queuzo Privacy Policy
Queuzo is a mobile app that salon owners use to run their front desk: the walk-in queue, billing, sales and staff work reports. It is provided by Nautilus Techlabs, Gujarat, India ("we", "us"). This policy explains what information the app handles, why, where it is kept and the choices you have. It is written for India and follows the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Who this policy covers
- Salon owners who sign in to Queuzo ("you").
- Salon customers and staff whose details a salon owner enters in Queuzo. For this data the salon is in charge (the Data Fiduciary under the DPDP Act): the salon decides what to record and why. We store and process it only on the salon's behalf and on its instructions (as a Data Processor), and never use it for our own purposes.
2. Information we collect
About salon owners
| Information | Where it comes from | Why |
|---|---|---|
| Name and email address | Your Google account, when you sign in with Google | To create and sign in to your account |
| Mobile number | You enter it on first sign-in | So we and your salon can contact you; it is not used to sign in |
| Salon name, area and phone | You enter them | Shown in the app and on reports |
We do not receive or store your Google password.
Entered by the salon
| Information | Why |
|---|---|
| Staff names and optional mobile numbers | To assign work and make the staff work report |
| Customer names and mobile numbers (the number is optional for walk-ins) | To issue queue tokens, recognise returning customers and make bills |
| Queue tokens, services, products, prices, bills and payment method (cash or UPI) | To run the queue and keep the salon's sales records |
Queuzo only records whether a bill was paid in cash or by UPI. It does not handle payments and never sees card, bank or UPI account details.
What we do not collect
No location, contacts, photos, camera, microphone, advertising ID or browsing activity. No analytics, tracking or advertising tools are used, and the app does not use cookies.
3. How we use information
- To provide the app's features: sign-in, the queue, billing, sales, the dashboard and reports.
- To keep the service secure and working, for example to fix errors.
- To reply when you contact us.
- When the law requires it.
We do not use anyone's data for advertising or marketing, and we do not sell, rent or trade it.
4. Where data is stored and who processes it
- Supabase: our database and sign-in service. Data is stored in Supabase's Mumbai, India region (AWS ap-south-1).
- Google: Google Sign-In, which confirms who you are when you sign in.
These providers process data only to run Queuzo, under their own security and privacy terms. We share information with others only if the law requires it, or to protect the rights and safety of people using the app.
5. Security
- All data travels over encrypted connections (HTTPS).
- Each salon can see and change only its own data; this is enforced in the database itself, not only in the app.
- The app keeps only your sign-in session and a few display settings on the phone, and Android backup of the app is turned off. Salon data is not kept on the phone. When you share a staff work report, the app makes a PDF file for sharing; copies you send or save stay wherever you put them.
No system is perfectly secure. If a personal data breach happens, we will inform the Data Protection Board of India and the people affected, as the DPDP Act requires.
6. How long we keep data
- We keep a salon's data for as long as the salon's account is open.
- When an owner deletes their account in the app, the account and the salon's data (including its customers and staff) are deleted straight away; a request by email is completed within 30 days. Copies in backups are removed when those backups expire.
- Salons decide how long to keep their own customers' records and can ask us to delete them sooner.
7. Delete your account
In the app: open Settings and tap Delete account, then confirm. Your account and all of your salon's data (customers, staff, services, products, queue and sales) are deleted straight away. This can't be undone.
Without the app: email hi@nautilustechlabs.com from the Google account email you sign in with, with the subject "Delete my Queuzo account". We will confirm the request and delete the data within 30 days.
Signing out of the app does not delete any data.
8. Your rights
Under the DPDP Act you can ask to:
- get a summary of your personal data and how it is processed;
- correct, complete or update it (owners can change their name and mobile number in the app under Settings, Edit profile);
- erase it (see "Delete your account");
- withdraw your consent, which ends your use of the app;
- nominate another person to exercise these rights if you die or become unable to do so; and
- raise a grievance with us, and if it is not resolved, with the Data Protection Board of India.
Customers and staff of a salon should first contact the salon, because the salon decides about their data. You can also write to us and we will pass your request to the salon and help it respond.
9. Children
Queuzo is a business app for salon owners and is not meant for anyone under 18. We do not knowingly allow children to create accounts. Salons should not record a child's details without a parent's or guardian's consent.
10. Changes to this policy
If we change this policy, we will update the date at the top of this page, and tell you in the app or by email if the change is important.
11. Contact and grievances
For questions, requests or complaints about privacy, contact our grievance
contact:
Nautilus Techlabs, Gujarat, India
Email: hi@nautilustechlabs.com
Website: nautilustechlabs.com
We will acknowledge your message and respond within the time the law requires.